FAQs
Where does ECI Games operate?
Across Europe, Asia, and North America. Our European HQ is in Hungary. Our Asian HQ is in Singapore, and our North American HQ is based in Delaware, USA.
What industries do ECI Games support?
Exclusively the games industry. The wider EC Innovations family supports a variety of industries including Finance, Banking, Pharmaceuticals, Manufacturing, Software, and Life Sciences, across the vertical of localization.
What is your availability?
24/7 in all regions. We employ a “follow-the-sun” approach. Ensuring support services are available as you need them.
Are Account and Project Managers available in every time-zone?
Yes. We see this as a crucial component of our services.
Can ECI Games generate custom reports and use partner software?
Yes. We pride ourselves in being adaptable. Building bespoke solutions to meet your requirements.
Can ECI Games provide fixed translators and editors for ongoing projects?
This is our best practice approach. We manage regular teams, while retaining the ability to scale when required.
How long has ECI Games been working on games?
25 years providing localization. 9 years localizing games.
Does ECI Games provide Machine Translation?
Yes. We are ISO 18587 certified in post-editing of machine translation output. We have extensive experience with MTPE across multiple verticals.
Can we provide localization of high-importance documentation like legal agreements or EULAs?
Yes, we support localization of legal agreements via ECI’s dedicated Legal Business Unit.
Do you have secured testing facilities for games localization?
Yes. We have a dedicated localization and testing lab. Furthermore, we have secure suites in our main production offices in APAC / EMEA that can be utilized in instances where agile scaling is required.
Do you test projects that are not in a fully localized state?
Yes. This is a common deliverable. Our bespoke approach to solutioning means that we can adapt to the needs of the project.
Do you provide trials of your services?
We offer a 500-word free trial. If interested, please get in touch.
How quickly can you begin projects?
We can begin within 48 hours of agreement.
Where can I find your Privacy Policy?
You can find our privacy policy linked in the cookie consent popup. A direct link is also available here: Privacy Policy